Privacy policy

BrightEdgeNetworks.com website is owned by Bright Edge Networks Limited, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by BrightEdgeNetworks.com, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using BrightEdgeNetworks.com website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

1 · Who we are

Bright Edge Networks Limited (“Bright Edge”, “we”, “our”, “us”) owns and operates BrightEdgeNetworks.com and is the data controller for all personal information collected through this website or while delivering our services.
Questions? Email info@brightedgenetworks.com.

2 · What personal data we collect

Device information gathered automatically when you visit the site: IP address, browser type and version, time-zone, cookies, pages viewed, referring URL and interaction timestamps.
Identification and contact details you provide (for example when you request a quote, join a mailing list or sign a contract): name, job title, company, postal address, email, telephone.
Account and service data created as we deliver connectivity, telephony or energy services: contract parameters, service usage records, IP addresses, call data, SIM/IMEI numbers, meter IDs.
Billing and payment information such as invoices, transaction history and (if you choose Direct Debit) bank details.
Marketing preferences including newsletter opt-in status and engagement statistics.
Support interactions such as trouble-ticket notes, chat transcripts, emails and, where applicable, call recordings.

We do not intentionally collect special-category (sensitive) data.

3 · Why we process your data and our legal bases

To prepare quotes, enter or perform contracts with you – contractual necessity.
To operate, monitor and bill live services – contractual necessity.
To maintain network security and prevent fraud – legitimate interests.
To send direct marketing when you have opted in – consent (you may withdraw at any time).
To meet statutory accounting and tax obligations – legal obligation.
To record calls for training or evidence – legitimate interests.

4 · Automatically collected data

Device information helps us detect abuse, secure our platform and compile anonymous usage statistics. It is not combined with other data to identify you personally unless you voluntarily supply identifying details.

You may browse the site without revealing who you are, but some features (for example, quote forms or newsletter sign-up) will ask for personal information so they can work.

5 · Cookies

Essential cookies keep the site secure and remember basic settings. Analytics and marketing cookies run only if you consent via our cookie banner. You can change or withdraw consent at any time via “Cookie Settings” or your browser options.

6 · Your rights

UK / EU residents can:

Be informed about how we use personal data.
Access a copy of the data we hold.
Correct inaccuracies.
Request erasure where applicable.
Restrict or object to certain processing.
Receive data you supplied in portable form.
Object to automated decision-making or profiling.

To exercise any right, email info@brightedgenetworks.com. We will respond within one month.
You may also complain to the UK Information Commissioner’s Office (ICO).

7 · Sharing and international transfers

We share data only when necessary:

Telecom carriers and energy suppliers to provision or repair services.
Payment processors and banks to collect fees.
Cloud providers (CRM, ticketing, VoIP, email) to run our business.
Regulators or law-enforcement when legally required.

If partners are located outside the UK/EEA we rely on UK adequacy decisions or Standard Contractual Clauses. We never sell your personal data.

8 · Retention periods

Quote enquiries with no purchase are kept for 18 months from last contact.
Contract and billing records are retained for seven years after a contract ends (to satisfy HMRC rules).
Call recordings are stored for up to 12 months unless needed to resolve a dispute.
Web-server logs are kept for 12 months.
Cookie identifiers persist for no longer than 13 months.

Data is securely deleted or anonymised once the retention period expires.

9 · Security measures

We protect your data with TLS encryption in transit, industry-standard encryption at rest, multi-factor authentication, strict access control, regular vulnerability scans and an incident-response plan that includes 72-hour breach notification.

10 · Links to other websites

Our site may link to external sites we do not control. We are not responsible for their content or privacy practices. Please review the privacy notice of any site you visit.

11 · Legal disclosures

We may disclose personal data when required by law or when we believe, in good faith, that it is necessary to protect our rights, investigate fraud or ensure user safety.

12 · Changes to this notice

We may update this policy from time to time. Significant changes will be highlighted on our website and, where appropriate, sent by email. The date at the top shows the latest version.

13 · Contact us

For any privacy question or rights request, email info@brightedgenetworks.com or write to:
Data Protection Officer, Bright Edge Networks Limited, 123 Business Park Road, Town, County, UK.

By using BrightEdgeNetworks.com you acknowledge you have read and understood this Privacy Policy.

Privacy Policy